Digital Team Assistant

About Us

Since 2001, Lawgistics has been at the forefront of providing bespoke legal solutions to the automotive industry. Expanding into the digital realm, we continue to drive standards and innovation, ensuring our position as the go-to legal advisors for the motor trade.

HRManager is one of our latest solutions, now available to all industries. Designed to address the real challenges our existing clients face, it goes far beyond being just another digital HR solution. With a focus on practicality and compliance, HRManager empowers businesses to streamline HR processes, foster inclusivity, and achieve excellence.

The Role

To provide exceptional support to both clients and the development team by managing inbound client support requests, coordinating tasks with the development team, and ensuring the timely delivery of solutions that meet client satisfaction. This role also includes managing social media accounts, creating engaging copy for the website, blogs, and posts, and effectively communicating product features through digital channels.

Reporting directly to the Operations Manager, this individual will also provide periodic updates on the “state of play,” ensuring clear visibility into ongoing tasks, client feedback, and team performance. Additionally, they will conduct user experience (UX) testing to validate developer outputs and support continuous improvements in digital services.

The ideal candidate will be organised, proactive, and eager to grow within the digital landscape, with a keen eye for detail, time management skills, and a strong desire to ensure tasks are completed accurately and on schedule.

Key Responsibilities and Deliverables:

Client Support Management:

• Handle inbound client support requests via email, live chat, or other channels.
• Triage and prioritise requests, coordinating with the development team to ensure tasks are scheduled and resolved promptly.
• Provide regular updates to clients, ensuring timely communication and solutions.

Task Coordination and Scheduling:

• Collaborate with the development team to organise and track tasks, ensuring they are completed on time and meet client expectations.
• Maintain detailed records of tasks, deadlines, and progress to keep everyone aligned.

Website Feature Testing:

• Conduct user experience testing against defined scopes and documented functionality to validate developer outputs.
• Ensure the digital customer journey aligns with expectations and provide actionable feedback to improve it.

Feedback Integration:

• Provide prompt feedback to the wider digital team to facilitate continuous improvements in digital services.

Periodic Reporting:

• Provide periodic updates directly to the Operations Manager on the “state of play.”
• Summarise client feedback, task progress, and team performance to ensure visibility and proactive management.

Social Media and Content Management:

• Manage the team’s social media accounts, ensuring consistent, engaging, and professional communication of product features.
• Create compelling copy for the website, blogs, and social posts to support marketing efforts and build client engagement.

Time Management and Quality Assurance:

• Ensure all tasks are completed with precision, meeting deadlines and maintaining high standards of quality.

Learning and Development

Demonstrate a strong desire to grow and learn within the digital landscape.

Take initiative to expand knowledge in digital tools, platforms, and strategies.

Working Relationships

Collaborate closely with clients, the development team, and the wider digital team to ensure seamless operations and exceptional service delivery.

Challenges

Balancing multiple client requests and internal tasks in a fast-paced environment, while ensuring clear communication, adherence to deadlines, and proactive problem-solving.

Career Progression

Opportunities for training and development in digital tools and strategies, with the potential for growth within the company’s expanding digital department.

Benefits

Health Cash Plan, Christmas Holiday Shutdown (3 days paid leave) and Cycle Scheme.